Assalamualaikum,
Case : Shell Canada Fuels Productivity with ERP
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| Shell Canada |
Shell Canada is one the nation's largest integrated petroleum companies and is a leading manufacturer, distributor and marketer of refined petroleum products.
1. How did ERP helps improve business operations at Shell?
- ERP helps improve business operations at Shell by integating and managing its
daily operations that span from wells and mines, to processing plants, to oil
trucks, and gas pumps. For example, the ERP system has helped the company
immensely in terms of reducing and streamlining the highly manual process of
third-party contractors submitting repair information and invoices.
2. How could extended ERP components help improve
business operations at Shell?
- ERP solution helps improve business operations at Shell by providing an
integrated web-based service order, invoicing and payment submission system.
Formerly, the information was not timely and it was often weeks or even months
old by the time it made it into the payment processing system. Thus, Shell was
not collecting sufficient information about what repairs being done, what caused
the problem and how it had been resolved. However, with the ERP system, the
contractors can also enter detailed about the work that was performed and
sometimes even attaching photo and drawings to help describe the work that
was done.
3. What advice would you give Shell if it decided to choose
a different ERP software solution?
- In my own opinion, if Shell decide to choose a different ERP software solution,
they can be used to handle other operational task.
- The system can help speed up maintenance and repair operations at the
company's refineries.
- They can use ERP system to access these things directly from a centralized
database.
- However it depends on the suppliers or contractors that want to search the
Shell company's website.
- If the system that they choose can satisfy the user or the contractors, the
software can be used. Or else, Shell must use the ERP software that they
already have.
- In this era, people intend to do choose the easier task and if people already
knows and familiar with the system before, they will make the task effectively
and efficiencly. Changes can be made but not too complicated until until they
find it difficult to perform the task.
4. How can integrating SCM , CRM and ERP helps in
improving the business operations at Shell?
- Application such as supply chain management (SCM), customer relationship
management (CRM), and enterprise resource planning system (ERP) are the
backbone of e-business. It's the key to success for many companies. Thus, it
can helps in improving the business operations at Shell in terms of :
SCM - sales forecasts, sales strategies and marketing campaigns
CRM - market demand, resource and capacity constraints and real-time
scheduling
ERP - forecasting, planning, purchasing, material management, warehousing,
inventory and distribution
Shell does not only use the ERP system to helps their business operations but also using the SCM system to integrate sales for Shell company and CRM system to help cater the market demand. With these system, all of employees in the organization have gained fast and easier for them to access the tools and information that they need to carry out for their daily operations.
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